Shipping policy

Effective Date: 01/01/2026

Welcome to Zivra Global Enterprises. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing an order.

1. Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During festive seasons, promotional sales, or product launches, processing may take slightly longer.

2. Shipping Coverage

We currently deliver across India through our trusted logistics partners.

International shipping will be introduced in the future.

3. Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 4–7 business days
  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, natural disasters, or government restrictions.

4. Shipping Charges

  • Free Shipping on prepaid orders above ₹999.
  • Orders below ₹999 will be charged a standard shipping fee, which will be displayed during checkout.
  • Cash on Delivery (COD), if available, may attract an additional handling charge.

5. Order Tracking

Once your order is dispatched, you will receive:

  • Order confirmation email
  • Shipping confirmation email
  • Tracking number via Email and/or SMS

Customers can track their shipment using the provided tracking link.

6. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery is unsuccessful due to an incorrect address, unavailable recipient, or refusal to accept the parcel, the shipment may be returned to us.

Re-shipping charges may apply.

7. Address Changes

Shipping addresses cannot be modified once an order has been shipped.

Please ensure that your delivery details are accurate before placing your order.

8. Damaged or Missing Packages

If your package arrives damaged:

  • Do not accept the parcel if the outer packaging appears severely damaged.
  • Contact us within 48 hours of delivery.
  • Share clear photographs of the package and product for verification.

Claims received after 48 hours may not be accepted.

9. Delayed Deliveries

Although we strive to deliver within the estimated timeframe, unexpected delays may occur due to:

  • Natural calamities
  • Public holidays
  • Courier operational issues
  • Government regulations
  • High order volumes

We appreciate your patience in such situations.

10. Incorrect or Incomplete Address

Zivra Global Enterprises is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping addresses provided by the customer.

11. Contact Us

For shipping-related queries, please contact:

Zivra Global Enterprises
Email: support@zivra.in
Phone: +91-93697 77094